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How rtp98 Handles Your Personal Information

Your account data belongs to you — we collect only what we need to run your account, process wallet transactions through DANA, OVO or GoPay, and keep your access secure.

Account data stored securelyDANA, OVO, GoPay wallet data protectedYour right to access or delete dataNo data sold to third partiesContact us to request changes
rtp98 How rtp98 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Keep Your Account Data Safe

Data security at rtp98 is built around four operational practices — encryption, access control, retention limits, and a clear process for you to request changes. Each practice applies to your account data, your wallet linkage details, and your session history on the platform.

Encryption in Transit and at Rest

All data exchanged between your device and our servers is encrypted. This covers login credentials, OTP verification steps, and wallet transaction references for DANA, OVO and GoPay.

Access Control

Your personal data is accessible only to staff who need it to operate your account or resolve a support request. We do not give broad internal access to account or wallet records.

Retention and Deletion

We keep your data for as long as your account is active and for any period local law in Indonesia requires after closure. You can request deletion once that obligation period has passed.

Cookie and Session Management

Session cookies keep your lobby preferences consistent between visits. You can clear these from your browser settings at any time without affecting your account data or wallet linkage.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team can act on those requests directly. Reach us through live chat, email or your account dashboard — all three paths connect to the same privacy-handling team.

Live Chat Open live chat from your account dashboard to submit a privacy request. Our team will acknowledge your request and confirm the next step in writing.
Email Support Send your data access or deletion request by email. Include your registered account name and the wallet type — DANA, OVO or GoPay — you use to verify your identity.
Account Dashboard Log in and go to account settings to review the personal details we hold, update your contact information, or flag a discrepancy for our team to correct.

Common Questions About Your Privacy Rights

These are the questions we hear most often from people in Jakarta and elsewhere in Indonesia about how their personal data is managed. Each answer reflects our actual process — not a generic statement.

We collect your name, contact details, and the wallet identifier you use — DANA, OVO or GoPay. We also record device and session data to protect your account from unauthorised access.

Yes. Send a data access request via live chat or email, and include your registered account name. We will compile and deliver your data record within the timeframe required by applicable local rules.

We share data only with payment processors needed to complete your DANA, OVO or GoPay transactions. We do not sell or rent your personal information to marketing companies or data brokers.

We keep records for the period required by local law in Indonesia. Once that obligation period ends, you can ask us to delete your personal data and we will confirm when it has been removed.

Log in to your account dashboard to update basic details yourself. For deletions or corrections we cannot handle in the dashboard, contact support by email with your account name and the specific change needed.

We use session cookies to keep your lobby preferences consistent. You can clear or block them in your browser settings at any time. Doing so will not delete your account data or disconnect your wallet linkage.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.