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Everything You Need to Know, Right Here

Got a question about your account, a deposit via DANA, or how withdrawals work? This page covers the questions we hear most — from wallet setup to account access — so you can get back to the lobby fast.

Account & LoginDANA / OVO / GoPay DepositsWithdrawalsAccount VerificationSupport Channels
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rtp98 Everything You Need to Know, Right Here
rtp98 How to Find the Answer You Need

How to Find the Answer You Need

We've organised this FAQ around the questions that actually come up — not a generic list copied from a template. Each section below covers a specific part of your account journey, from the moment you open your account through to cashing out. If your question is about depositing via OVO or GoPay, check the deposit section. If it's about why your withdrawal

is pending, the verification section explains the step-by-step process. Players in Jakarta and Surabaya often ask about wallet linking — that path is covered in detail below. For anything not answered here, our live chat and email support channels are open; the support section at the bottom of this page has the direct contact paths. We keep this FAQ updated when account

or payment processes change, so the answers here reflect how things actually work right now.

  • DANA
  • OVO
  • GoPay
WHY ANSWERS HERE ARE RELIABLE

What Makes This FAQ Worth Reading

Every answer on this page reflects the actual process on rtp98 — not a generic casino FAQ recycled from somewhere else. We write from the operator side, so when we describe a payment step or an account verification path, it's the real one.

Written by the operator

These answers come from the team that runs the platform — the same people who handle support tickets and update payment processes when e-wallet flows change.

Wallet-specific answers

DANA, OVO and GoPay each have slightly different confirmation flows. Our FAQ addresses each wallet by name so the steps you follow match the app you're actually using.

Updated when processes change

When OVO or GoPay update their payment flows, or when our verification steps change, we update this FAQ. You're reading the current version, not a cached copy from months ago.

No invented details

We do not publish made-up withdrawal times, fake payout percentages or invented account limits. Where a number is not verifiable, we describe the process instead.

GET HELP DIRECTLY

How to Reach Us When the FAQ Isn't Enough

If you've read through the questions below and still need a hand, these are the direct channels to reach our team. We handle account issues, payment queries, and wallet verification through each of these paths.

Team online

Live Chat

Open the chat widget from any page on rtp98. It connects you to our support team for account, deposit and withdrawal questions in real time.

Email Support

Send your query to our support address listed in the account help section. Useful for attaching screenshots of wallet transfers or ID verification documents.

Account Help Centre

Log in, head to your account dashboard, and open the Help section. From there you can raise a ticket tied directly to your account for faster handling.

PLATFORM AT A GLANCE

What the Platform Covers

3
Local e-wallets supported: DANA, OVO, GoPay
Web + Mobile
Access via browser on any device, no app download required
SSL
Encrypted account and payment data across all sessions
EN
Full English-language interface for Indonesia

Frequently Asked Questions

These are the questions our support team sees most often. Each answer covers the actual step or process — not a vague pointer to check your settings.

Go to the Deposit page in your account, select DANA, copy the account number shown, open your DANA app, send the amount and confirm with your PIN. The deposit reflects once the transfer clears on the DANA network.

Yes. OVO works for both deposits and withdrawals where local law permits. For withdrawals, make sure the OVO number linked to your account matches the one registered on your OVO profile before you submit the request.

GoPay transfers sometimes show a short processing delay. Check your GoPay transaction history first to confirm the transfer was sent. If the status shows successful but your balance hasn't updated, contact live chat with your transfer reference number.

We require a valid national ID and confirmation that the e-wallet you use for deposits is registered in your own name. Upload these through the Verification section in your account dashboard. Unverified accounts may have withdrawal holds applied.

Withdrawal times depend on the e-wallet you use and whether your account verification is complete. Verified accounts with matching wallet details are processed faster. We do not publish a fixed minute-count because e-wallet clearing times vary.

Click the Forgot Password link on the login page. Enter your registered email or phone number, and you'll receive a one-time code. Enter the code, set a new password, and log in. If the code doesn't arrive, check your spam folder or contact support.
Reference

FAQ

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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